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Policies & Disclosures
POLICIES & DISCLOSURES
At the Bank of Elk River, we live true to our mission of exceeding customer expectations in everything we do. To that end, we provide full transparency of all policies and disclosures.
If you have any questions about any of the statements in this section, please call 763.441.1000, email customerservice@thebankofelkriver.com, or visit your nearest branch location.
Privacy Disclosure
| Facts | What does The Bank of Elk River do with your personal information? |
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect, and share depend on the product or service you have with us. This information can include: • Social Security number and payment history • Account transactions and credit card or other debt • Transaction history and checking account information When you are no longer our customer, we continue to share your information as described in this notice. |
| How? | All financial companies need to share customer’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customer’s personal information; the reasons The Bank of Elk River chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does The Bank of Elk River share? | Can you limit this sharing? | |
| For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No | |
| For our marketing purposes — to offer our products and services to you | Yes | No | |
| For joint marketing with other financial companies | Yes | No | |
| For our affiliates' everyday business purposes — information about your transactions and experiences | No | We don't share | |
| For our affiliates' everyday business purposes — information about your creditworthiness | No | We don't share | |
| For our affiliates to market to you | No | We don't share | |
| For our nonaffiliates to market to you | No | We don't share | |
| Questions? | Call 763.441.1000 or click on the "Contact Us" link on our homepage | ||
| Who we are | |||
| Who is providing this notice? | The Bank of Elk River | ||
| What we do | |||
| How does The Bank of Elk River protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. | ||
| How does The Bank of Elk River collect my personal information? | We collect your personal information, for example, when you • Open an account or use your credit or debit card We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. | ||
| Why can’t I limit all sharing? | Federal law gives you the right to limit only • Sharing for affiliates’ everyday business purposes— information about your creditworthiness State laws and individual companies may give you additional rights to limit sharing. | ||
| Definitions | |||
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. The Bank of Elk River has no affiliates. | ||
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies. The Bank of Elk River does not share with nonaffiliates so they can market to you. | ||
| Joint Marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you. The Bank of Elk River joint marketing partners include companies that assist in promoting our own products and services. Investment/Insurance Center’s Credit Card Issuer’s | ||
| Other important information | |||
| Protecting Children's Privacy Online The Children's Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. The Bank of Elk River’s website and online services are not directed to children under the age of 13, nor is information knowingly collected from them. For additional information on COPPA protections, visit the Federal Trade Commission's website: www.ftc.gov/coppa | |||
| Important information regarding app usage | |||
| What information is collected, used, and shared? | Our Banno Application (a Jack Henry software product) may access records held by The Bank of Elk River for such information as your name, user ID, phone number, home address, or email address. Data Collected: The Bank of Elk River may collect data for app functionality, personalization, account management, analytics, fraud prevention, security, and compliance. Data includes, but is not limited to: Data Shared: The Bank of Elk River may share data for app functionality, personalization, account management, analytics, fraud prevention, security, and compliance. Data will not be shared outside the Bank of Elk River or financial service providers except as required by law. Data includes, but is not limited to: Jack Henry may access records held by the Bank for such information as your phone number, home address, or email address. Jack Henry will use this contact information to alert you about service-related events or actions that require your attention. If you grant permission to use phone information, Jack Henry will use the phone number to pre-populate forms that expect a personal phone number for contacting you. If you grant permission to use your device’s location, Jack Henry will use the data when checking for nearby branch and ATM locations. If you grant permission to access photos, media, or other files stored on your device, Jack Henry will use that information to add an image to a transaction, to attach a document to chat, and add a photo to your profile. If you grant permission to use a camera, Jack Henry will use it when taking a picture to add an image to a transaction or to capture images of a check that is being deposited or add a photo to your profile. | ||
| What happens to my personal data? | Account deletion options cannot be added to this application as it is a banking application governed under Federal Regulations, which require banks to keep account information for at least five years after an account is closed. This information could include, but is not limited to: • Contact | ||